Terms of Service

Last updated: 24 July 2026
Status: Early access / MVP stub. Not legal advice. Replace with counsel-reviewed terms before commercial launch at scale.

These Terms govern use of the BalasAuto software service (“Service”), a product of Lazuar (lazuar.com). By creating an account or using the Service, you agree to these Terms.

Contact: [email protected]

1. The Service

BalasAuto provides software to:

connect official Meta WhatsApp Cloud API business messaging,
store and display conversations in an inbox,
apply rules and optional AI auto-replies grounded on your knowledge content,
support human takeover when you step in.

The Service is WhatsApp-first. Other channels (e.g. email, Telegram) may appear on the roadmap and are not guaranteed until shipped.

You must comply with:

these Terms,
Meta / WhatsApp Business and Cloud API policies,
applicable law (including Malaysian law where relevant).

BalasAuto is not affiliated with Meta. “WhatsApp” is a trademark of Meta Platforms, Inc.

2. Accounts, workspaces, and eligibility

You must provide accurate account information and keep credentials secure.
You must be able to bind your business to these Terms (authority to act for the shop).
Each workspace holds channel config, knowledge, conversations, and usage meters for that business context.
You are responsible for actions taken under your account and by people you invite (when team seats exist).

3. Trials, plans, and limits

New workspaces may start on a limited trial (time and/or AI usage caps).
When trial or quota is exhausted, AI auto-reply may pause while human inbox features may remain available, as implemented.
Paid plans (when offered) may be activated manually (e.g. invoice / bank) during early access.
We may change trial parameters with notice via the product or site where practical.

4. Fees

BalasAuto subscription or activation fees (when charged) are described in the product (e.g. MYR).
Meta / WhatsApp conversation, template, or related fees are separate and your responsibility via your WhatsApp Business / Meta billing.
We do not take Meta’s place as merchant of record for WhatsApp conversation charges.

5. Your content and customer communications

You retain rights to:

knowledge base content you upload,
configuration you set,
customer communications in your channels (subject to third-party platform terms).

You grant us a limited licence to host, process, transmit, and display that content solely to provide the Service (including AI generation when enabled).

You represent that you have the rights and notices required to use customer personal data in the Service (see also our Privacy Policy).

6. Acceptable use

Detailed rules are in our Acceptable Use Policy. In summary, you must not use the Service to:

spam, phish, scam, or send unlawful or harmful content,
violate Meta/WhatsApp policies or anti-spam rules,
attempt unauthorised access, disrupt, or reverse engineer the Service except as allowed by law,
upload malware or content you do not have rights to use,
misrepresent AI replies as human where disclosure is required by law or platform rules,
use unofficial / grey WhatsApp multi-device methods through our product path (the main path is official Cloud API only).

We may suspend or terminate access for abuse, legal risk, or non-payment (when paid plans apply).

7. AI disclaimers

AI outputs can be incorrect, incomplete, or inappropriate.
You must maintain accurate knowledge content and use human takeover for sensitive topics (money, legal, medical, disputes, etc.).
We do not guarantee continuous uptime, delivery of every WhatsApp message, or specific business results (e.g. sales conversion).
Platform outages (Meta, network, AI vendor) are outside our sole control.

8. Privacy

Our Privacy Policy explains how we process personal data. In particular:

we treat shop customer conversation content as processed to provide the Service for your business,
channel tokens are encrypted at rest,
we do not use customer chats to train public foundation models.

9. Intellectual property

BalasAuto software, branding, and product UI are owned by the operator / licensors.
You may not copy or resell the Service except as we expressly allow.
Feedback you provide may be used to improve the product without obligation to you.

10. Suspension and termination

You may stop using the Service and request workspace deletion where the product provides it.
We may suspend or terminate for breach, legal requirements, or to protect the Service and other users.
After termination, export any data you need before deletion where possible; residual backups may persist briefly for operations.

11. Disclaimers and liability (MVP)

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” DURING EARLY ACCESS, without warranties of merchantability, fitness for a particular purpose, or non-infringement, to the maximum extent permitted by law.

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or lost profits damages, or for Meta fees, lost sales, or third-party platform actions.

Where liability cannot be excluded, it is limited to fees you paid us for the Service in the three (3) months before the claim (or RM0 if on a free trial only), unless mandatory law requires otherwise.

12. Changes

We may update these Terms as the product matures. Continued use after notice of material changes constitutes acceptance where permitted by law. The last updated date will change.

13. Governing law

Unless a signed enterprise agreement says otherwise, these Terms are intended to be governed by the laws of Malaysia, and disputes resolved in Malaysian courts / venues as applicable — subject to counsel confirmation for your operating entity.

14. Contact

Questions: [email protected]
Operator: Lazuar