MalaysiaWhatsApp AI for SMEs
BalasAuto answers customers 24/7 in BM & English from your FAQ — then hands off to a human when it matters. Not a blast tool. Not an enterprise maze.
FAQ answers overnightYou step in when money is involved
How it works
Guided setup from connect → teach → reply. No engineering needed for day-to-day use.
Sign up free. One workspace, owner access, trial ready.
Account · trial readyOfficial Meta Cloud API — phone number ID + token. Tokens encrypted at rest.
Cloud API · encryptedPaste FAQs or upload files. Or seed a demo F&B pack to try instantly.
FAQ · files · demo packAI and rules answer first. Jump in from the inbox anytime a deal gets hot.
AI first · human controlThe problem
Malaysian customers message when it's convenient for them — often after hours. If you answer tomorrow, they already bought from the shop that replied tonight.
You are the bottleneck. Sales wait on your free time.
Slow replies. Lost sales. Number risk.
Instant answers from your FAQ. You step in when it matters.
Faster first reply. You stay in control.
Product
An AI auto-reply employee for your shop: answers from your FAQ, hands off when it should, and keeps you in control of the inbox.
Ground replies in FAQs and files you upload. Sensitive money or policy topics can escalate instead of inventing an answer.
Customers get useful BM & English replies overnight.
Pause AI in one action. See needs-reply threads, notes, and resume auto-reply when you're done closing.
You stay the boss. AI never traps a serious buyer.
Greetings, keywords, and out-of-hours replies fire first — so you don't burn AI budget on fixed answers.
Built for number health with signed webhooks, encrypted tokens, and async jobs — not grey multi-device hacks.
Trial countdown and AI run caps stay visible. Soft limits stop unbounded spend before it surprises you.
EN / BM interface toggle, separate from AI reply language — so your team and customers each get the right language.
Pricing
Start with a free trial, then Starter or Pro. Card checkout when Stripe is enabled — otherwise invoice / bank transfer. AI can still need a human for refunds and edge cases.
RM0 to start
14-day window with AI usage caps. Full inbox and setup wizard included.
Meta conversation fees are billed by Meta — not BalasAuto.
RM 99 / month
For one shop that wants steady auto-reply after trial.
Exact MYR quote after you validate the product.
RM 299 / month
For busier inboxes and teams that need more headroom.
Meta conversation fees remain separate.
FAQ
No enterprise fluff. What BalasAuto is — and what it is not — for Malaysian shops running sales on WhatsApp.
Official Meta WhatsApp Cloud API only for the main path. We optimise for long-term number health — not bulk blast culture.
Replies are grounded on your knowledge base. Sensitive topics are designed to escalate to a human. Always review KB content and use takeover for money disputes — AI can still be wrong.
WhatsApp is live for early access. Email and Telegram are on the roadmap as one agent later — we do not pretend they ship on day one.
Free-form text inside the customer care window is the core path today. Templates and richer media are priority follow-ups for production depth — see our production readiness notes with your pilot contact.
You do, via Meta / your WABA. BalasAuto trial and plans are separate. We state this clearly so pricing is not misleading.
Early access / design-partner fit: supervised pilots welcome. Full unattended multi-tenant SaaS is not the claim yet. We publish known limitations honestly.
Workspace export and delete exist for owners. Channel tokens are encrypted at rest. Privacy and Terms pages are published; replace with counsel-reviewed copy before mass marketing.
Ready when you are
Create a workspace free. Connect Cloud API when you are ready. Keep a human in the loop from day one.