Who: Café, restaurant, stall, or small F&B brand with a busy WhatsApp.
Goal: Answer the same questions every night without living on the phone — without inventing prices.
Typical inbound messages
- “Jam berapa buka?”
- “Ada parking ke?”
- “Menu / harga pakej?”
- “Boleh pre-order untuk esok?”
- “Nak refund deposit…”
The first three are FAQ. The last often needs a human.
How BalasAuto fits
1. Knowledge base
Paste or upload:
- Opening hours (incl. public holidays if relevant)
- Location + parking notes
- Signature packages / price ranges you are willing to state in chat
- Order / pre-order rules
Or load a demo F&B FAQ pack in the product to try the flow before your real copy is ready.
2. Rules first
- Out-of-hours: short “we’re closed; here’s tomorrow’s hours”
- Keywords:
harga,menu,parking,buka
3. AI for the rest
Grounded replies in BM & English from your docs — not a generic global bot voice.
4. Takeover
Refunds, complaints, large catering — AI pauses; staff closes in the inbox.
Outcome to aim for
| Before | After |
|---|---|
| Owner is the bottleneck at night | FAQ answered while you sleep |
| Copy-paste the same answers | One knowledge source |
| Fear of wrong prices from AI | Escalate when uncertain / sensitive |
| Grey tools risk the number | Official Cloud API path |
Honest limits (early access)
- Free-form text in the customer care window is the core path today.
- Richer media / templates may come later — we do not fake them as live.
- Always review knowledge accuracy before relying on auto-reply for money-sensitive lines.
Try it
- Create a free account
- Connect Cloud API when ready
- Seed demo FAQ or paste your real hours/menu notes
- Send a test WhatsApp and watch the inbox
BalasAuto is built for shops like this — product of Lazuar.